Return & Refund Policy for Byceltic.com

Introduction

Welcome to Byceltic.com! We are dedicated to providing you with a smooth and enjoyable shopping experience, including clear and reliable shipping information. Please take a moment to read our Shipping Policy, which outlines how your orders will be processed, shipped, and delivered.

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee to ensure your peace of mind. The guarantee begins on the day you receive your product. To be eligible for a return:

  • The item must be unused

  • The item must be in the same condition as when received

  • The item must be in its original packaging

Please Note:

  • Customers are responsible for return shipping costs.

  • Refunds will be processed within 5-7 business days (excluding holidays and weekends) after we receive the returned product.

Eligibility for Refunds or Returns
To maintain fairness, we cannot accept returns or exchanges (even within the 7-day period) in the following situations:

  • Items that are damaged, missing parts, not in original condition, or showing signs of use that are not attributable to Byceltic’s error.

  • Products with excessive wear and tear (definitions may vary by product).

  • Products with missing or defaced labels.

Fees and Charges

  • Return Shipping Fee: $15 USD (customer’s responsibility)

  • Restocking Fee: $5 USD (applied to all returns)

  • Refund confirmations will be sent via email to [email protected]

Return Process

  1. Contact our support team and await a response.

  2. Follow the provided instructions carefully.

  3. Pack all return items with a printed copy of your purchase confirmation email and the return label.

  4. Ship the package to the address on your return label using your local post office or preferred courier.

  5. Our support team will provide the return label.

Exchanges

We only offer exchanges for defective or damaged items. To request an exchange for the same item, please email [email protected]. If approved, you will receive a return label and shipping instructions.

Refunds

After inspecting your returned item, we will notify you via email about the approval or rejection of your refund request. Approved refunds will be credited to your original payment method within the specified timeframe.

Late or Missing Refunds

If you have not received your refund within the processing time:

  1. Check your bank account again.

  2. Contact your bank about processing times.

  3. If the issue remains unresolved, contact us at [email protected].

Additional Information

  • Shipping, handling, and other fees are non-refundable.

  • We do not accept cash on delivery (COD) payments.

  • Please provide a valid tracking number when filling out the return form.

  • Regular products are eligible for a refund, replacement, or store credit.

  • Special/custom products are exchange-only.

  • Returns are typically confirmed within 72 hours of receipt.

  • Refunds (if applicable) are issued within 7 days.

  • Credit may take an additional 3-5 business days to appear in your account.

Contact Us

For any questions or concerns, please reach out to the Byceltic Team at [email protected].